Terms of Service

1. Scope

These Terms of Service govern the use of all business coaching services for entrepreneurs and executives offered by GrowthCoachEdge and describe the rights and obligations between clients and our professional coaching service. By using our services, registering for coaching consultations, or engaging our coaching expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our coaching services requires prior consultation and written confirmation.
  2. Certain Business or Premium services may require the creation of a client profile and documentation of preferences.
  3. Coaching information, growth strategies, and access credentials are strictly confidential and intended only for the client's personal use.
  4. The final decision on implementing business strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The service duration depends on the chosen coaching package and is specified in the respective service contract.
  2. Termination of Basic coaching services is possible without contractual penalty up to 14 days after the first consultation, provided no specific analysis work or appointment scheduling has taken place.
  3. For Business and Premium packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled appointments without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment schedule detailed in the service contract.
  2. For more extensive coaching projects, a deposit structure with milestone payments may be offered.
  3. All prices are quoted in Singapore Dollars (SGD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Refund Policy and Return Policy

  1. Since GrowthCoachEdge offers professional business coaching services and not products, our refund policy relates to service quality and fee structures. Clients who have booked our Basic coaching package and wish to terminate services within 72 hours of signing the service contract receive a full refund if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to business analysis, preparation work, or communication with stakeholders), fees are non-refundable, but services can be adjusted to client expectations.
  2. For Business and Premium coaching packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided coaching expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@growthcoachedge.com and will be processed within 10 business days after approval.
  4. This refund policy does not apply to third-party costs incurred during the coaching process (e.g., software licenses, administrative fees), which are passed on to the client at actual cost.
  5. Refund Policy for Specialized Coaching Services: For services that include customized business materials and specific coaching services, we offer a satisfaction guarantee. If you are not satisfied with the delivered business materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the already provided coaching services and work effort. We always strive to find a solution satisfactory to both parties and ensure the highest quality in our coaching services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire legal process.
  2. Clients are expected to provide accurate information about their legal requirements, preferences, and compliance parameters.
  3. Timely feedback on legal strategies and recommendations is essential to ensure an efficient legal process.
  4. AgentLawPoint reserves the right to terminate services without refund if client behavior hinders the legal process or violates ethical standards.

7. Service Results and Guarantees

  1. Although we maintain the highest care standards, the final responsibility for legal decisions lies with the client.
  2. Our service guarantees thorough legal knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized legal solutions within a specific timeframe.
  3. Legal analyses and assessments are conducted with professional care but do not constitute a guarantee for future legal outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific compliance improvements or future legal developments.

8. Liability and Warranty

  1. AgentLawPoint assumes no liability for damages arising from client decisions following our legal services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or regulatory circumstances cannot be completely excluded.
  4. No guarantee is given for the accuracy of legal forecasts or assessments, as real estate environments are subject to change.

9. Intellectual Property and Confidentiality

  1. All legal reports, analyses, and proprietary methodologies remain the intellectual property of AgentLawPoint and may only be used by clients for personal legal decisions.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and legal preferences are treated with the strictest confidentiality in accordance with our privacy policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Swiss law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Zürich, Switzerland.